Shipping and Delivery

Last Updated: December 4, 2023-2025

At ONLINE HUB, we primarily provide digital services and consultancy. This Shipping and Delivery Policy outlines how our services are delivered to clients.

1. Nature of Our Services

ONLINE HUB offers digital services including:

• Website Development
• Mobile Application Development
• Army Consultancy Services
• System Integration
• Training Programs
• Security Solutions

As these are primarily digital services, there is no physical shipping involved unless specifically agreed upon (e.g., hardware delivery for system integration projects).

2. Digital Delivery

2.1 Website Development

• Basic Package (5 pages): 7-14 business days
• Professional Package (10+ pages): 14-30 business days
• Enterprise Package: 30-60 business days
• Delivery Method: Website deployed to client's hosting/domain or provided as a complete package

2.2 Mobile App Development

• Basic Apps: 30-45 business days
• Standard Apps: 45-90 business days
• Complex Apps: 90-180 business days
• Delivery Method: APK/IPA files, App Store/Play Store submission

2.3 Consultancy Services

• Online Meetings: Via Google Meet, Zoom, or Teams
• In-Person Meetings: At our office or client location (Amritsar region)
• Reports: Delivered via email within 3-5 business days of consultation

2.4 Training Programs

• Online Training: Via video conferencing platforms
• Materials: Delivered via email or cloud storage
• Certificates: Digital certificates sent via email

3. Delivery Timeline

3.1 Standard Delivery

Delivery timelines begin from:

• Receipt of full payment or agreed advance payment
• Receipt of all required materials from client
• Approval of project scope and requirements

3.2 Rush/Expedited Delivery

Rush delivery options may be available for an additional fee:

• 50% faster: Additional 25% of project cost
• 75% faster: Additional 50% of project cost
• Subject to team availability

3.3 Delays

Delivery may be delayed due to:

• Delayed content/material submission from client
• Scope changes during the project
• Extended revision periods
• Technical dependencies or third-party delays
• Force majeure events

We will communicate any delays promptly and provide updated timelines.

4. Delivery Process

4.1 Project Milestones

For larger projects, delivery occurs in phases:

1. Phase 1: Design mockups/wireframes
2. Phase 2: Development progress (50%)
3. Phase 3: Testing/staging environment
4. Phase 4: Final delivery and deployment

4.2 Acceptance

• Client has 7 days to review deliverables
• Feedback must be provided within the review period
• Deliverables are considered accepted if no feedback is received
• Final sign-off may be required for project completion

5. Physical Delivery (If Applicable)

For projects involving physical components:

5.1 Hardware/Equipment

• Delivery within Punjab: 3-5 business days
• Delivery to other states: 5-10 business days
• Remote locations may take longer

5.2 Shipping Partners

We work with reputable courier services including:

• Blue Dart
• DTDC
• FedEx
• India Post (for remote areas)

5.3 Shipping Costs

• Shipping costs are additional unless specified in the package
• Costs are calculated based on weight and destination
• Insurance is recommended for high-value items

6. Access and Credentials

Upon project completion, clients receive:

• Complete source code (as per agreement)
• Login credentials for admin panels
• Documentation and user guides
• Hosting/domain access (if managed by us)
• SSL certificates and security credentials

7. Post-Delivery Support

7.1 Support Period

• Basic Package: 3 months free support
• Professional Package: 6 months free support
• Enterprise Package: 12 months free support

7.2 Support Includes

• Bug fixes and error resolution
• Minor text/content updates
• Technical assistance
• Security updates

7.3 Extended Support

After the free support period, maintenance packages are available:

• Monthly support: ₹3,000/month
• Annual support: ₹30,000/year (2 months free)

8. Service Level Agreement (SLA)

For enterprise clients, we offer SLAs including:

• Guaranteed uptime (99.9%)
• Priority support response (within 4 hours)
• Emergency support hotline
• Regular maintenance windows

9. Communication

During the delivery process, we maintain communication through:

• Email updates
• WhatsApp/Phone calls
• Project management tools (for larger projects)
• Video calls for milestone reviews

10. Contact Us

For delivery-related queries, please contact us:

• Email: info@onlinehub.co.in
• Phone: +91 8847097884
• Address: Online Hub, Sadar Bazar, Amritsar - 143001, Punjab, India
• Business Hours: Monday - Saturday, 9:00 AM - 7:00 PM IST