Cancellation and Refund Policy

Last Updated: December 4, 2023-2025

At ONLINE HUB, we strive to provide high-quality services and ensure customer satisfaction. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds may be requested.

1. General Policy

We understand that circumstances may change, and you may need to cancel a service or request a refund. Our policy is designed to be fair to both our clients and our team while ensuring we can continue to provide quality services.

2. Cancellation Policy

2.1 Before Work Begins

• Full Refund: If you cancel before any work has commenced on your project, you are entitled to a full refund minus any payment processing fees (typically 2-3%).
• Timeframe: Cancellation must be made within 24 hours of payment for a full refund on service bookings.

2.2 After Work Has Begun

• Partial Refund: If work has begun, the refund will be calculated based on the work completed.
• Work Assessment: We will provide a detailed breakdown of work completed and associated costs.
• Minimum Charge: A minimum of 25% of the total project cost may be retained for initial planning, setup, and administrative work.

2.3 No Refund Situations

Refunds will not be provided in the following cases:

• Project is more than 50% complete
• Custom deliverables have been provided and approved
• Service tokens or meeting bookings used
• Consultancy sessions already conducted
• Domain registrations or third-party purchases made on your behalf

3. Refund Eligibility by Service Type

3.1 Website Development

• Before Design Approval: 75% refund available
• After Design Approval: 50% refund available
• During Development Phase: 25% refund available
• After Final Delivery: No refund

3.2 Mobile App Development

• During Planning Phase: 75% refund available
• During Design Phase: 50% refund available
• During Development: 25% refund available
• After Beta Delivery: No refund

3.3 Consultancy Services

• Before Session: Full refund if cancelled 48 hours in advance
• Same Day Cancellation: 50% refund
• No Show: No refund
• After Session: No refund

3.4 Meeting Tokens

• Unused Tokens: Full refund available
• Rescheduling: Allowed up to 24 hours before the meeting
• No Show: Token will be considered used, no refund

3.5 Training Programs

• Before Course Start: 90% refund
• Within First Week: 50% refund
• After First Week: No refund

4. How to Request a Refund

To request a cancellation or refund, please follow these steps:

1. Email Us: Send a refund request to info@onlinehub.co.in
2. Include Details: Provide your order ID, payment reference, and reason for cancellation
3. Response Time: We will respond within 2-3 business days
4. Verification: Our team will verify the request and work completed
5. Approval: Upon approval, refund will be processed

5. Refund Processing

5.1 Processing Time

• Approval: 3-5 business days for review and approval
• Refund Initiation: 2-3 business days after approval
• Bank Processing: 5-7 business days for the amount to reflect in your account

5.2 Refund Method

• Refunds will be processed to the original payment method used
• Credit/Debit card refunds: 5-7 business days
• UPI/Net Banking refunds: 3-5 business days
• Wallet refunds: 1-2 business days

5.3 Payment Processing Fees

Please note that payment gateway processing fees (typically 2-3%) are non-refundable and will be deducted from the refund amount.

6. Disputes and Resolution

If you are unsatisfied with our refund decision:

• You may request a review by contacting our senior management
• Provide additional documentation to support your case
• We will make a final decision within 7 business days
• Our decision in dispute resolution is final

7. Quality Guarantee

We stand behind the quality of our work. If you are unsatisfied with the deliverables:

• We offer unlimited revisions within the agreed scope during the project
• Report issues within 30 days of project delivery
• We will work to resolve any genuine quality concerns
• If we cannot resolve the issue, partial refund may be considered

8. Chargebacks

Before initiating a chargeback with your bank:

• Please contact us first to resolve the issue
• Chargebacks without prior communication may result in service suspension
• We reserve the right to dispute fraudulent chargebacks

9. Special Circumstances

We understand that exceptional circumstances may arise. In cases of:

• Medical emergencies
• Natural disasters
• Bereavement
• Other documented hardships

Please contact us to discuss your situation. We will review such cases with compassion and may offer exceptions to our standard policy.

10. Contact Us

For any questions regarding our Cancellation and Refund Policy, please contact us:

• Email: info@onlinehub.co.in
• Phone: +91 8847097884
• Address: Online Hub, Sadar Bazar, Amritsar - 143001, Punjab, India
• Business Hours: Monday - Saturday, 9:00 AM - 7:00 PM IST