Refund Policy
Thank you for choosing Online Hub for your documentation and filing services. We value your satisfaction and want to ensure a fair and transparent refund process.
1. Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
- Service Not Started: If we have not yet begun processing your service request, you may be eligible for a full refund.
- Service Unavailability: If we are unable to provide the service you have paid for due to unavailability or other constraints on our part.
- Duplicate Payment: If you have accidentally paid for the same service twice.
2. Refund Process
To request a refund, please follow these steps:
- Send an email to refunds@onlinehub.com with the subject line "Refund Request"
- Include your order number, the service purchased, and the reason for requesting a refund
- Provide any relevant documentation or information to support your refund request
3. Refund Timeline
We will review your refund request and respond within 3 business days. If your refund is approved:
- For payments made by credit/debit card or net banking, the refund will be processed within 7-10 business days.
- For payments made through UPI, the refund will be processed within the same timeframe.
- For cash on delivery payments, the refund will be processed via bank transfer, which may take 10-14 business days.
4. Non-Refundable Situations
Refunds are not available in the following situations:
- Service Already Completed: Once a service has been completed, it is not eligible for a refund.
- Service In Progress: If we have already started working on your service, partial refunds may be considered on a case-by-case basis, with administrative charges deducted.
- Delays by Government Agencies: We are not responsible for delays caused by government agencies or third parties in processing your documents or applications.
- Inaccurate Information: If the service cannot be completed due to inaccurate or incomplete information provided by you.
5. Cancellation Policy
You may cancel your service request at any time. However, refund eligibility will depend on the status of your service as outlined above.
- Cancellation Before Processing: Full refund minus administrative charges (₹50 or 10% of service fee, whichever is higher).
- Cancellation During Processing: Partial refund may be provided, depending on the amount of work already completed.
- Cancellation After Completion: No refund will be provided.
6. Administrative Charges
Administrative charges may be deducted from refunds to cover processing costs. These charges are typically ₹50 or 10% of the service fee, whichever is higher.
7. Exceptional Circumstances
In exceptional circumstances (such as medical emergencies), we may consider refund requests outside of our standard policy. Such requests will be evaluated on a case-by-case basis and may require supporting documentation.
8. Contact Information
If you have any questions about our Refund Policy, please contact us at:
Email: refunds@onlinehub.com
Phone: +91 9876543210
Last updated: April 28, 2025